Refund policy
Refund & Cancellation
Hopefully you will be pleased with your purchase from D&D Global Trade and surely we will always provide you with better products and prices. It’s better for you to understand the following before placing an order.
Cancellation
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, your customer is required to return the ordered item on it’s arrival. In this case, only a partial refund covering the price of the item(s) minus the shipping cost is possible. For more details, please contact your sales manager.
It's essential to communicate this information clearly to our customers.
Price Protection
If you purchase a product from and find within 72 hours the price has dropped, a refund of the difference will be made to you.
Items Damaged in Transit
If an item is found visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the evidence as following:
1. Photos of the front and back sides of the packaging box;
2. A photo, video or screenshot of the defective item;
3. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our sales manager will communicate with you for further information.
Registration Terms
If you provide a wrong delivery address, you shall bear 99% of the liability. If you have used the wrong address for any order, please contact us as soon as you realize it, but it’s impossible to apply the corrected address to the order if it is already shipped.
If the products are lost for the wrong address you are the only one responsible for the lost product not our company D&D Global Trade .
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Only we return the product when you received the product in broken condition.
Also we process the return of any products if the product is not used and in the same box and reflected broken with the evidence.
Please providing us with the evidence as following:
1. Photos of the front and back sides of the packaging box;
2. A photo, video or screenshot of the defective item;
3. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our products are in a excellent conditions. Products that are not quality problems generally do not support returns and refunds.
For products are broken, the customer should contact with a support evidence to be evaluated the return of the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
With out open and use the product.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at: tradeg333@gmail.com. Please note that returns will need to be sent to the follow evidence:
1. Photos of the front and back sides of the packaging box;
2. A photo, video or screenshot of the defective item;
3. A photo, video or screenshot of the defective item or the defective part of the parcel.
Again we don’t return the product if is used
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return your defective items, free of damage and intact. Please return the item to the address listed below:
Attn: Wangmin+Name of the Sales Manager
Address:8th Floor, Building 614, Bagua 1st Road, Bagua Ling, Futian District, Shenzhen
City: SHENZHEN
Zipcode: 518000
Country: China
Tel: Please contact your sales manager to get the phone number.
Tips: Delivery by post is suggested in case of delay in customs clearance,thanks!
You can always contact us for any return question at: tradeg333@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right also the product need to be in perfect conditions don’t even used to be resolve this problem.
Service and Repair Policies in Warranty Period
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence as below: photos and videos of the defective item. After providing such information to the relevant sales manager and the problem is acknowledged, you can send the items back to us for a repair
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Before sending the item back, please note: Keep in mind that it's your responsibility to record and erase all information (e.g. texts, images, ringtones and contacts, etc.) from the phone or other items you return to us. D&D Global Trade shall not be responsible for any personal information left in the phone or such other item and cannot guarantee that the personal information left in the phone or such other items will not be erased. The repair policy is detailed in the table below.
| Type of repair | Applicable charges (Buyer) | What to do |
| Cases where a refund is allowed | ||
| 1. The item received is broken . Provided that it is not used, please follow the warranty process and contact our After-sale Service Center and return the item within 7 days from receipt of the order; it’s free of damage or defect. (All parts are required to be sent back.) | The customer shall be liable to pay the shipping cost for return. | Return your defective D&D Global Trade items, free of damage and intact. Please return the item to the address listed below: Attn: Wangmin+Name of the Sales Manager Address:8th Floor, Building 614, Bagua 1st Road, Bagua Ling, Futian District, Shenzhen City: SHENZHEN Zipcode: 518000 Country: China Tel: Please contact your sales manager to get the phone number. Tips: Delivery by post is suggested in case of delay in customs clearance,thanks! |
| For deals at discounted prices | ||
| 1. The item received is different from what has been ordered, free of damage or defect.(All parts are required to be sent back.) | ||
| 2. If only the SIM card is unidentifiable locally, the item free of damage or defect is acceptable.(All parts are required to be sent back.) | ||
| Cases where a repair rather than a refund is allowed | ||
| 1. Man-made factors 1）Disassembly 2）Exclusive of misuse,unofficial firmware or software modifications or any others causes of damage; 3）Drops or falls 4）Water soaking: dropped into water; exposed to rain, fog or mist droplets ; spilling liquid into the phone 5）Other man-made damage |
Shipping cost for return; redelivery cost; repair cost | D&D Global Trade will send your items for repairing and will provide you with an estimate of any additional costs arising from repairs. |
| 2. Scratches or damage is noticed on packaging and appearance. | ||
| 3. Scratches or damage is noticed on the screen and main board, or other unauthorised third-party repairs are received. | ||
| 4. The item is retured without the package and accessories. | ||
| 5. Production of such items is ceased and the item has been in use for more than one month.. | ||
| Cases or cellular phones where neither a repair nor a refund is allowed | ||
|
1. Items not ordered from D&D Global Trade |
||
| 2. The warranty period has expired or the problem is not covered by the Manufacturer’s Warranty. | ||
| Other warranty and return policies for special product will be provided in specific product catalogue, please carefully read the following Product Warranty Terms and Conditions. | ||
Please email below details to your sales manager's email address or after you send back the defective items: tradeg333@gmail.com.
1.Tracking number for the returned parcel;
2.Model number of the returned item;
3.Detailed description of the problem for each item
4.Original Order number from D&D Global Trade for each item
5.All parcels shall be sent back by post, or we won't sign to accept the parcel if any duties arises from shipping by any other express delivery method.
Exceptions / non-returnable items
Certain types of items cannot be returned, ALSO ANY PRODUCT NOT USE FOR THE COSTUMER.
like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on use products or sale items or gift cards.
No Exchanges
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tradeg333@gmail.com.
Thank you very much for your understanding and cooperation.
D&D Global Trade.